"Look.ca" is the interactive corporate website of Look Communications Inc., its subsidiaries and affiliates ("Look" or "We") on the World Wide Web of the Internet, consisting of corporate information and products and services provided by Look. "You" means each person who accesses the Look.ca. website.
General
These terms and conditions apply to use of Look.ca by you. By accessing Look.ca, you agree to comply with all of the terms and conditions hereof. If you do not agree with the terms and conditions, you may not use this site.
We reserve the right at any time to change or modify the terms and conditions applicable to your use of Look.ca, or any part thereof, or to impose new conditions. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by posting on the Look.ca website. Any use of Look.ca by you after such notice shall be deemed to constitute acceptance by you of such changes, modifications or additions.
Telephone Charges
You agree that any telephone charges associated with connecting to Look.ca incurred are your responsibility. Depending on your particular location, the nearest access number to the Internet may not be a local phone call and you may be subject to long distance charges. You should check with your local phone company or long distance provider to determine whether any specific access number is a local call.
Limitation of Liability
YOU EXPRESSLY AGREE THAT USE OF LOOK.CA IS AT YOUR SOLE RISK AND PERIL. THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE". ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, ARE HEREBY WAIVED AND EXCLUDED. WE PROVIDE LOOK.CA ON A COMMERCIALLY REASONABLE BASIS AND DO NOT GUARANTEE THAT YOU WILL BE ABLE TO USE OR ACCESS LOOK.CA AT A TIME OR FROM ANY LOCATION OF YOUR CHOOSING.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF SUBSCRIBER INFORMATION, WHETHER FOR BREACH OF CONTRACT, TORTIOUS OR DELICTUAL BEHAVIOUR, NEGLIGENCE, FAULT OR UNDER ANY OTHER CAUSE OF ACTION.
OUR ENTIRE LIABILITY TO YOU, IF ANY, AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO USE OF LOOK.CA SHALL BE TO DISCONTINUE USING THIS SITE.
UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITING THE FOREGOING, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITIES AND PERSONAL INJURIES, THAT RESULT IN ANY WAY FROM YOUR USE OF LOOK.CA, INCLUDING YOUR USE OF OR INABILITY TO USE LOOK.CA OR TO ACCESS THE INTERNET OR ANY PART THEREOF, OR YOUR RELIANCE ON OR USE OF INFORMATION, SERVICES OR MERCHANDISE PROVIDED ON OR THROUGH LOOK.CA.
IN NO EVENT WILL WE BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE INFORMATION AVAILABLE OR REFERRED TO ON THIS SITE.
THE LINK TO THE STOCK MARKET WEBSITE FOR A CURRENT QUOTE ON THE PRICE OF LOOK'S STOCK IS PROVIDED FOR INFORMATION PURPOSES ONLY AND IS NOT INTENDED FOR TRADING PURPOSES. LOOK SHALL NOT BE LIABLE FOR ANY INACCURACIES OR DELAYS IN THE QUOTE OF THE COMPANY'S STOCK PRICE, OR ANY OTHER INFORMATION PROVIDED ON OR THROUGH THE STOCK MARKET WEBSITE, OR FOR ANY ACTIONS YOU MIGHT TAKE IN RELIANCE THEREON.
STATEMENTS CONTAINED WITHIN THIS WEB SITE CONCERNING LOOK'S FUTURE PROSPECTS ARE "FORWARDING LOOKING STATEMENTS". THERE CAN BE NO ASSURANCE THAT FUTURE RESULTS WILL BE ACHIEVED AND ACTUAL RESULTS COULD DIFFER MATERIALLY FROM FORECASTS, ESTIMATES AND SUMMARY INFORMATION CONTAINED IN THIS WEBSITE.
Internet and Look.ca Content
The Internet is not owned, operated or managed by us. The Internet sites displayed as search results or otherwise linked to Look.ca are developed by third parties over whom we exercise no control. We do not screen any sites before linking them to Look.ca. You acknowledge and agree that we have no responsibility for the accuracy or availability of information provided by linked sites or Look.ca. Links to external websites are provided only as a convenience and do not constitute an endorsement by us of the providers of such sites or the content, products, advertising or other materials presented on such sites.
We make no representations that materials on Look.ca or any sites linked thereto are (a) accurate or complete, or (b) appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is strictly prohibited.
We retain the right, but not the obligation, at our sole discretion and without prior notice or liability, to modify Look.ca and add to or delete from Look.ca any content, product, service or Internet link.
Copyrights and Trademarks
You hereby grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, distribute and sub-license any and all material or information submitted by you to this site and/or to incorporate it in other works regardless of form, medium or technology.
Look.ca contains, or links to, copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of Look.ca are copyrighted as a collective work under the copyright laws. We own a copyright in the selection, coordination, arrangement and enhancement of such content, and own or license a copyright in the content original to it or contained in it. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works of, or in any way exploit, such material or content, in whole or in part.
Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of material or content will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material.
Nothing contained on this site should be considered as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, logos, or other names, including, but not limited to, those identifying us and related companies or their respective products and services displayed on the site, without our express written consent or the express written consent of such third parties that may own such trademarks, logos and other names displayed on this site.
Privacy and Security
We cannot ensure or guarantee privacy for users of Look.ca and any use of this Service for the transmission of confidential information, including credit card information, shall be at your sole risk, and we shall be relieved of all liability in connection therewith.
Our Privacy Policy sets out our obligations with respect to the safeguarding, collection and use of your personal information and is subject to modification from time to time by us. You agree to review the Privacy Policy periodically to become aware of any such modifications and continued access or use of Look.ca shall be deemed to be conclusive acceptance by you of the modified Privacy Policy.
Monitoring
You agree that we have the right to monitor Look.ca electronically from time to time to disclose any information as necessary to satisfy any law, regulation, or other governmental request, to operate our Services properly, or to protect ourselves or our users. We will not intentionally monitor (except for the purposes of testing or security protection) or disclose any private information unless required by law.
Indemnity
You agree to defend, indemnify and hold us and related persons and entities, harmless from and against any and all liabilities, costs and expenses, including reasonable attorneys' fees, related to any violation of these Terms and Conditions by you, or in connection with the use of Look.ca or the Internet.
Applicable Law
The laws of Ontario and the federal laws of Canada that apply therein shall govern these Terms and Conditions. The Terms and Conditions shall be treated, in all respects, as a contract entered into in Ontario. As noted above, you may be subject to other local, provincial and national laws. You hereby irrevocably submit to the exclusive jurisdiction of the Courts of the Province of Ontario for any dispute arising under or relating to this Agreement and waive your right to institute legal proceedings in any other jurisdiction. We shall be entitled to institute legal proceedings in connection with any matter arising under this Agreement in any jurisdiction wherein you reside, do business or have assets.
Territory
The Look.ca site originates in Canada.
Writing
These terms and conditions shall be deemed to constitute a "writing", whether or not you choose to print them out in hard copy. For purposes of evidence in any legal proceeding, a hard copy print-out of these Terms and Conditions shall constitute an authentic original of the contract between us.
Language
The parties hereto have expressly required that these Terms and Conditions be drawn up in the English language. Les parties aux présentes ont spécifiquement demandé que cette Convention soit rédigée en langue anglaise.
Acceptance of Terms and Conditions
These Terms and Conditions, including any and all documents referenced herein, constitute the entire agreement between us pertaining to the subject matter hereof. Our failure to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provisions or right.
If you do not agree to all of the Terms and Conditions, you will have to leave Look.ca and you are not entitled to use or access same. REMEMBER: the Terms and Conditions constitute a legal document, which contains certain disclaimers and limitations of liability. You will be legally bound by these Terms and Conditions if you use or access Look.ca.
NOTE: Look, its logo, and its product names, are trademarks of Look Communications Inc. All rights reserved. All other trademarks appearing on Look.ca are the property of their respective owners.
[ top ]Your privacy is important to Look and we are committed to protecting and safeguarding your privacy and personal information. Look has implemented a Privacy Code and has updated its Customer Privacy Policy to comply with the Personal Information Protection and Electronic Documents Act that comes into effect on January 1, 2001. We believe it is important for our customers to know about our privacy practices and policies and their rights regarding personal information that we collect, use and disclose.
Look ensures that its employees who have access to your personal information are educated and trained to handle and protect your personal information and to abide by Look's Privacy Code at all times. In addition, third parties with whom Look may share your personal information are subject to the requirements of the Privacy Act as well as Look's Privacy Code and Customer Privacy Policy.
What is Personal Information?
Personal Information is defined as "information about an identifiable individual" and includes information concerning matters such as race, ethnic origin, colour, age, marital status, religion, education, medical, criminal, employment or financial history, address and telephone number, numerical identifiers such as Social Insurance Number, fingerprints, blood type, tissue or biological sample, and views or personal opinions. It also includes information about your product and service subscriptions and usage. Publicly available information, such as public directory listings of your name, address, telephone number, is not considered personal information.
What Information do we collect and what do we use the Information for?
We collect and use personal information about you and your use of our products and services and our websites (the "Information") to: (i) initiate and maintain our relationship with you in connection with our products and services; (ii) administer billing and accounting services and security measures in relation to your business with us; (iii) promote and market additional products and services offered by us, including by means of direct marketing; (iv) provide you with personalized features and services; (v) contact you to fulfill distribution of prizes if you win a promotion or contest; and (vi) comply with any legal and regulatory requirements, including requirements or requests of government agencies or pursuant to a subpoena or other legal proceeding.
Please view our complete Customer Privacy Policy
What are Privacy Principles?
The Personal Information Protection and Electronic Documents Act incorporates the ten principles of the Canadian Standards Association (CSA) Model Code for the Protection of Personal Information. The Privacy Principles establish the minimum standards required to be followed by organizations for the protection of personal information. Look has adopted and incorporated these Privacy Principles into its Privacy Code.
Please view our complete Privacy Code
The 10 Privacy Principles are as follows:
- Accountability
Look is responsible for information under its control and shall designate an individual(s) who is(are) accountable for the organization's compliance with the Privacy Principles. - Identifying Purposes
The purpose for which personal information is collected shall be identified by Look at or before the time the information is collected. - Consent
The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except where inappropriate. - Limiting Collection
The collection of personal information shall be limited to that which is necessary for the purpose identified by the organization. - Limiting Use, Disclosure and Retention
Personal Information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law, and shall be retained only as long as necessary for fulfillment of those purposes. - Accuracy
Personal information shall be accurate, complete and as up-to-date as is necessary for the purpose for which it is to be used. - Safeguards
Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. - Openness
Look shall make specific information about its policies and practices relating to the management of personal information readily available to individuals. - Individual Access
Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate. - Challenging Compliance
An individual shall be able to address a challenge concerning compliance with the principles to Look's compliance officer.
You can request copies of the CSA Model Code for the Protection of Personal Information from:
Canadian Standards Association
178 Rexdale Boulevard
Toronto, Ontario
M9W 1R3
To view the Personal Information Protection and Electronic Documents Act, click here.
Updated: July 26, 2006
[ top ]Look is committed to protecting and safeguarding the privacy and security of customer and employee personal information. Look has implemented a Privacy Code and has updated its Customer Privacy Policy to comply with the Personal Information Protection and Electronic Documents Act that comes into effect on January 1, 2001. Look’s Privacy Code sets out the principles and guidelines that Look has adopted for the management of personal information of its customers and employees and is in accordance with the Personal Information Protection and Electronic Documents Act and the ten principles of Canadian Standards Association Model Code for the Protection of Personal Information (the "Privacy Principles").
Look’s Privacy Code is based on the Privacy Principles that establish the minimum requirements for the protection of personal information provided by customers and employees. The Privacy Code applies to personal information about customers and employees of Look that we collect, use or disclose.
Personal information is defined as information about an identifiable individual. For a customer, personal information includes subscriber information and usage of our products and services, credit information, billing records, any recorded dealings with us. See our Customer Privacy Policy for more details. For an employee, such information includes information found in employee personal files, medical and benefits information, performance evaluations.
Personal Information does not include information that is publicly available, such as a customer’s name, address, telephone number, when listed in a directory or any other similar sources. The name, title or business address and telephone number of an employee is not considered personal information.
1. Accountability
1.1 Look is responsible for all customer and employee personal information in its possession and under its control. Look has designated its Senior Vice President, General Counsel & Secretary as its Privacy Officer to oversee the organization’s compliance with its privacy code and the federal Privacy Act. There are other individuals within Look who are designated with the responsibility for day-to-day collection and management of customer and employee personal information.
1.2 Look has established policies and procedures to implement and comply with its Privacy Code, including procedures relating to the collection, handling, storage and destruction of personal information. Look’s staff has been provided the requisite education and training to protect personal information and to deal with complaints on privacy issues.
1.3 Look is responsible for any personal information transferred to third parties for processing on its behalf. Look uses contractual means to provide an appropriate level of protection for such transferred information. All parties entering into a business relationship with Look are required to sign a non-disclosure agreement to protect the confidentiality of information disclosed to such parties during the term and after the termination or expiry of such agreement.
2. Identifying the purposes for collection of personal information
2.1 Generally, Look collects personal information from customers for the following purposes:
- to establish and maintain commercial relations with customers and to provide ongoing service;
- to understand customer needs and to provide personalized features and services;
- to administer billing and accounting services and security measures in relation to the customer’s business with Look;
- to monitor customer history, evaluate credit standing, to share or exchange credit reports and information with credit reporting agencies and credit bureaus and to collect any unpaid amounts owing to Look;
- to develop, enhance, market or provide products and services;
- to promote and to market additional products, goods and services offered by Look, including by means of direct marketing;
- to prepare aggregated user statistics or information summaries in order to describe our services to third parties such as prospective business partners and advertisers;
- to contact the customer to fulfill distribution of prizes if the customer wins a promotion or contest;
- to manage and develop Look’s business and operations;
- to meet legal and regulatory requirements including requirements or requests of government agencies or pursuant to a subpoena or other legal proceeding.
2.2 The purposes for the collection, use and disclosure of customer personal information are identified in Look’s Customer Privacy Policy and in our general terms and conditions of service.
2.3 Look collects and uses personal information about its employees for the following purposes:
- to evaluate your qualifications and suitability for and to consider offering you employment with us;
- to initiate, maintain and develop our relationship with you in connection with your employment with us;
- to administer salary payments and employment benefits;
- to monitor your employment record with us and your compliance with our policies and business practices;
- to conduct performance appraisals;
- to meet federal and provincial requirements, including for statutory salary deductions; and
- to comply with any legal and regulatory requirements, including requirements or requests of government agencies or pursuant to a subpoena or other legal proceeding.
- Business related information such as name, title, address and telephone/fax/e-mail address of employees are not considered to be personal information.
2.4 In the event that customer or employee personal information is required to be used or disclosed for a purpose that is not listed above and in respect of which the customer or employee has not previously granted his or her consent, the personal information will not be used or disclosed without first identifying the new purpose and obtaining the customer's or employee’s consent.
3. Obtaining consent
3.1 The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except where noted below.
3.2 The consent may be express, implied, or given through an authorized representative. In determining the appropriate form of consent, the sensitivity of the information and reasonable expectations of the individual is taken into account. Implied consent is generally appropriate when the information is less sensitive.
3.3 Look makes reasonable efforts to inform its customers and employees how any personal information collected will be used and disclosed. Look makes each customer aware that the products and services to which he or she is subscribing are provided pursuant to Look’s general terms and conditions of service and its Privacy Policy. The customer can view the terms and conditions and the Customer Privacy Policy on Look’s web site at www.look.ca or contact Look for a copy of the general terms and conditions and Customer Privacy Policy.
3.4 Generally, consent to use and disclose personal information is sought at the same time it is collected. Sometimes, however, Look may identify a new purpose and seek consent to use and disclose the personal information after it has been collected.
3.5 An individual can withdraw consent to use personal information at any time, subject to any legal or contractual restrictions and reasonable notice. Look will inform individuals of the implications, if any, of withdrawing consent and how to do so.
3.6 Exceptions for collection, use and disclosure without consent
(a) Personal information may be collected without the knowledge or consent of the individual if:
- the collection is clearly in the interests of the individual and consent cannot be obtained in a timely way;
- it is reasonable to expect that the collection with the knowledge or consent of the individual would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province; or
- the information is publicly available and is specified by the regulations.
(b) Personal Information may be used without the knowledge or consent of the individual if:
- in the course of its activities, Look becomes aware of information that it has reasonable grounds to believe could be useful in the investigation of a contravention of the laws of Canada, a province or a foreign jurisdiction that has been, is being or is about to be committed, and the information is used for the purpose of investigating that contravention;
- it is used for the purpose of acting in respect of an emergency that threatens the life, health or security of an individual;
- it is used for statistical, or scholarly study or research purposes that cannot be achieved without using the information, the information is used in a manner that will ensure its confidentiality, it is impracticable to obtain consent and Look informs the Privacy Commissioner of the use before the information is used;
- it is publicly available and is specified by the regulations; or
- it was collected under paragraph (a)(i) or (ii) above.
(c) Personal information may be disclosed without the knowledge or consent of the individual if the disclosure is:
- made to, in the Province of Quebec, an advocate or notary or, in any other province, a barrister or solicitor who is representing the organization;
for the purpose of collecting a debt owed by the individual to Look; - required to comply with a subpoena or warrant issued or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with rules of court relating to the production of records;
- made to a government institution or part of a government institution or an investigative body that has made a request for the information and identified its lawful authority to obtain the information.
- made to a person who needs the information because of an emergency that threatens the life, health or security of an individual and, if the individual whom the information is about is alive, the organization informs that individual in writing without delay of the disclosure;
- of information that is publicly available and is specified by the regulations;
- made by an investigative body and the disclosure is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province;
- required by law.
4. Limiting collection of personal information
4.1 Look will collect only the amount and type of personal information needed for the purposes it has identified. Personal information is collected by fair and lawful means.
4.2 Although Look will collect personal information primarily from customers and employees, it may also collect personal information from other sources including credit bureaus, or other third parties who represent that they have the right to disclose the information.
5. Limiting use, disclosure and retention of personal information
5.1 The personal information that Look collects is used or disclosed only for the purposes for which it was collected, unless the individual gives consent or as required by law. Look may disclose personal information without consent when it is required to do so by law, e.g. subpoenas, search warrants, other court and government orders, or demands from other parties who have a legal right to personal information, or to protect the security and integrity of its network or system. In such circumstances, the interests of the individual is protected by ensuring that:
- orders or demands appear to comply with the laws under which they were issued; and
- Look discloses only the personal information that is legally required, and nothing more.
The customer or employee may be notified that an order requiring disclosure has been received, if the law allows it.
5.2 Only employees with a business need-to-know, or whose duties so require, are granted access to customer and employee personal information.
5.3 Look will retain personal information only as long as necessary to fulfill the identified purposes. Depending on the circumstances, personal information used to make a decision about a customer or employee is kept long enough to allow the customer or employee access to the information after the decision has been made.
5.4 Look has established reasonable guidelines and procedures for information and records retention, and any personal information no longer needed for its identified purposes or for legal requirements will be destroyed, erased or made anonymous within a reasonable period of time
6. Ensuring accuracy of personal information
6.1 Personal information collected by Look will be kept as accurate, complete and as up-to-date as necessary for the identified purposes. Look will rely exclusively on the representation provided by individuals in determining the completeness, accuracy, and timeliness of the personal information and will have no obligation to seek independent verification of any personal information supplied by the individual.
7. Safeguarding personal information
7.1 Look will protect personal information with safeguards appropriate to the sensitivity of the information. Look has implemented appropriate safeguards to protect personal information against such risks as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction. Look’s employees are made aware of the need to maintain the confidentiality of all personal information.
8. Making information about policies and procedures available to customers and employees
8.1 Look’s policies and practices for the protection of personal information are made available to customers, employees and general public. Look’s Privacy Policy is posted on Look’s web site and informs customers about the type of personal information it collects, what it is used for and to whom the information is disclosed.
9. Providing access to personal information
9.1 When customers or employees request it, Look will disclose to them what personal information Look has about the customer or employee, what it is being used for, and to whom it has been disclosed, and will give them reasonable access to their information. Look will provide a list of the third parties to which it may have disclosed the personal information when it is not possible to provide an actual list. Wrong or incomplete information will be amended and the amended information transmitted to third parties where appropriate. Any dispute over amending a file will be recorded and details of disputed data provided to third parties where appropriate.
9.2 In certain situations, however, Look may not be able to give customers or employees access to all personal information it holds about the customer or employee. This may, for example, be the case when the information is unreasonably costly to provide, the information contains references to other individuals, the information cannot be disclosed for legal, security or commercial proprietary reasons or the information is subject to solicitor-client or litigation privilege. Look will explain the reasons for denying access in writing, and the recourse available to the customer or employee.
9.3 Look will make reasonable efforts to respond to an individual’s request for access to his or her personal information no later than 30 days after receipt of the written request, and at minimal or no cost. The individual will be informed of any extensions to the time limit and his or her right to complain to the Privacy Commissioner.
9.4 Look may not provide access to personal information to an individual if doing so would likely reveal personal information about a third party, unless:
- the information about the third party can be severed from the record containing the information about the individual, in which case it will be severed prior to providing the access; or
- the third party consents to the access; or
- the individual needs the information because an individual's life, health or security is threatened.
9.5 Access to personal information will not be given if:
- the information is protected by solicitor-client privilege;
- to do so would reveal confidential commercial information;
- to do so could reasonably be expected to threaten the life or security of another individual; or
- the information was generated in the course of a formal dispute resolution process.
9.6 A customer can obtain information or seek access to his or her personal information by contacting a Look representative at any of Look’s offices.
9.7 An employee can obtain information or seek access to his or her individual personal file by contacting his or her immediate supervisor at work.
10. Handling complaints and questions
10.1 Customers or employees may challenge Look’s compliance with its Privacy Code. Look has implemented an internal escalation policy to deal with the receipt, investigation and responses to complaints and questions regarding privacy issues.
10.2 All complaints and questions will be responded to in a timely manner under the circumstances. All complaints will be investigated and appropriate measures taken to correct deficient policies and practices. Customers or employees have the right to contact the Privacy Commissioner in the event of any dispute.
Any complaints or concerns regarding personal information and this Privacy Code may be addressed, in writing, to Look’s Privacy Officer at the following address:
Jason Redman
Vice President and Chief Financial Officer
Look Communications Inc.
8250 Lawson Road
Milton, ON
L9T 5C6
Tel: 1 905 693-0393 x3634
Fax: 1 905 693-3647
Email : jredman@team.look.ca
If the Privacy Officer is unable to resolve the issue, a written complaint may be filed with the federal Privacy Commissioner at the following address:
The Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario K1A 1H3
Tel: 1-800-282 1376
Email: privcan@fox.nstn.ca
Updated: July 26, 2006
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